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How We Protect Your Privacy

When you open an account and deposit via DANA, OVO, GoPay or QRIS, your payment details and personal information stay encrypted and separate from our game servers.

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aplikasi alexistogel How We Protect Your Privacy
QUESTIONS ABOUT YOUR DATA

How to Contact Us About Privacy

If you have questions about how we handle your data, want to request access to your stored information, or need to delete your account and associated records, our support team is ready to help. Reach out via the channels below and reference your account email — we'll respond within one business day.

Team online

Live Chat

Open the chat widget inside your account lobby during operating hours. Our support staff can walk you through data access requests and account deletion steps in real time.

Email Support

Send your privacy request to our support email address listed in the footer. Include your registered account email and the specific information you need — we'll verify your identity and respond within 24 hours.

Account Settings

Log in to your account, go to Settings > Privacy & Data, and review what information we have on file. You can request corrections or initiate a data export directly from this menu.

DATA HANDLING DETAILS

How We Secure and Store Your Information

Your account security starts with encryption. When you log in or deposit via DANA, OVO, GoPay or QRIS, the connection between your device and our servers is protected by industry-standard SSL/TLS encryption.

Encryption & Transport

All data in transit uses AES-256 encryption. Your login credentials and payment details never travel unencrypted, whether you access the lobby from your phone or desktop.

Account Verification

Before we process your first withdrawal, we verify your identity using your registered email and phone number. If you lose access to either, contact support to restore account control through an identity check.

Cookie & Tracking Policy

We use functional cookies to keep you logged in and session cookies to track your lobby navigation. We do not use cookies to build advertising profiles or share your behaviour with third parties.

Data Retention & Deletion

Account data is retained as long as your account is active. When you close your account or request deletion, we remove personal and payment records within 30 days where local law permits, keeping only transaction logs for compliance.

Third-Party Integrations

We share minimal data with payment processors (DANA, OVO, GoPay, QRIS partners) only to complete transactions. We do not license your data to marketing firms or analytics platforms outside our own operations.

Contact for Data Rights

To exercise your right to access, correct, or delete your information, email our privacy officer through the support channel in your account or use the Data Request form in Account Settings.

Your Questions About Data Privacy on aplikasi alexistogel

Real questions from players in Jakarta, Surabaya and across Indonesia about how we handle their account data and payment information. Read the answers below — and if you need more detail, our support team is one message away.

At sign-up, we collect your full name, email address, phone number, date of birth, and residential address where local law permits. We use this to verify your identity and comply with deposit and withdrawal rules. Your payment method (DANA, OVO, GoPay or QRIS) is added when you make your first deposit.

Payment details are encrypted and tokenized, so we never store your full card or wallet number. After account closure, transaction records are archived for 12 months for compliance, then permanently deleted. You can request immediate data deletion by contacting support, subject to local law.

Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Data. You'll receive a file with your profile, deposit history, game activity, and any support tickets within three business days. Alternatively, email our support team with your account email to request this export.

No. We do not sell your personal information or behavioral data to marketers. Your deposit and game history stays on our platform. Game studios we partner with (such as providers of live tables or slot titles) see only anonymous play data, never your account details or payment method.

Your password is hashed and never stored in plain text. We offer optional two-factor authentication via email or SMS. For withdrawals over a set threshold, we send a verification code to your registered phone. If you suspect unauthorized access, change your password immediately and contact our support team.

Contact our support team via the channels in your account settings or email us from any address with your registered name and the last four digits of your deposit payment method. We'll verify your identity and help you regain access. This process typically takes one business day.

You can update your email, phone number, and address in Account Settings > Personal Information. Where local law permits, you can request deletion of your full profile through our Data Request form. Certain information like deposit history is retained for compliance, but personal identifiers can be anonymized upon request.

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